Damara Hotel at Ciudad Elmina – Dagupan City, Philippines
At Damara Hotel, we prioritize your privacy as much as your comfort. This Privacy Statement outlines how we collect, use, protect, and disclose your personal information during your interaction with our hotel services.
📋 1. Information We Collect
We may collect the following types of information:
- Full name, contact number, email address, home address.
- Government-issued identification, passport details.
- Payment details, billing information, and transaction history.
- Booking preferences, special requests, and feedback.
- CCTV recordings and access logs within hotel premises.
💼 2. How We Use Your Information
Your personal data is used to:
- Process reservations, payments, and check-in/check-out procedures.
- Deliver personalized services and ensure guest satisfaction.
Communicate booking confirmations, updates, and promotional offers.
Respond to inquiries, service requests, or disputes.
Comply with legal obligations or enforce hotel policies.
🛡️ 3. Data Protection and Security
We implement technical and organizational safeguards to protect your data from unauthorized access, alteration, or loss.
Access to personal data is restricted to authorized hotel personnel and trusted third-party service providers.
🗂️ 4. Sharing and Disclosure
We do not sell or rent your personal information. Disclosure may occur only:
To service partners for operational purposes (e.g., payment gateways, booking platforms).
When legally required by government authorities or court orders.
In cases where it helps prevent fraud or ensures guest safety.
🌐 5. Use of Cookies and Tracking
Our website may use cookies and analytics to improve browsing experience, personalize content, and monitor site performance.
You can manage cookie preferences through your browser settings.
🎛️ 6. Access and Control
You have the right to access, correct, or request deletion of your personal data, subject to certain conditions.
To request changes, please contact our Data Protection Officer at [reservation@damarahotel.com].
👥 7. Privacy for Minors
We do not knowingly collect personal information from guests under 18 without parental or guardian consent.
📅 8. Retention of Information
Personal data is retained only for as long as necessary to fulfill its purpose or comply with legal requirements.
🔄 9. Updates to this Privacy Statement
This statement may be updated from time to time. Any changes will be posted on our website with the effective date clearly indicated.
📞 10. Contact Us
If you have concerns, requests, or complaints regarding your data, please contact:
Damara Hotel at Ciudad Elmina Brgy. Bacayao Norte, Dagupan City, Philippines 📧 [reservation@damarahotel.com] | ☎️ [0915 773 5652 | 0928 977 1144]